PREDICTIVE DIALER

PREDICTIVE DIALER . On the assumption that not all calls will be connected, predictive dialers use statistical algorithms to slow down or speed up the call rates based on connected calls, average call time, average wrap-up time, available agents, available lines and other statistical data. This minimizes agent waiting time and call drops dramatically.

1. Answering Machine Detection

Talking to an answering machine is of little use to your agent. Efficient predictive dialers can determine whether a call is answered by a person or an answering machine. If the call is answered by a machine, the dialer will not route the call to the agent but will hang up the call after leaving a pre-recorded message

2. Seamless CRM Integration

This leaves the agent with very little time to prep for the call. Predictive dialer integrated with a CRM systemdisplays relevant and concise customer context on the agent’s’ screen for their perusal. Agents can view customer’s profile, previous interactions, tickets, and more in one interface.

3. Custom Dialing

You can only expect the lead/contact list that was uploaded in the system to be of high-quality. A typical contact list will have a fair share of toll-free numbers that needs to be erased from the list. With conditional dialing embedded in your call center dialer, supervisors have the option of filtering out toll-free numbers based on the initial digits of the number. The supervisor could easily filter out numbers starting with ‘1800’ which are clearly toll-free numbers.

4. Newfies-Dialer

An SMS and Voice Broadcasting auto-dialer solution for flexible outbound IVR and Press-1 to transfer lead generation. It includes call billing for telcos who want to sell voice broadcasting as a service to their customers.

5. Bitrix24

Bitrix24 #1 free business phone system, automatic dialer and CRM in one. Inbound and outbound calls, IVR, telemarketing, robocalling, voice mail, call recording, call routing, domestic and international phone number rental. Used by over 4 million businesses worldwide!

6. Genesys PureCloud

The Genesys PureCloud platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications, voice, chat, email, text message and more.  Weekly feature releases ensure you’ll exceed customer expectations today and tomorrow.

7. DialerAI

Lends itself to automating sales calls, collecting overdue payments or making appointments. Auto-dialing software can increase productivity and efficiency by 3 times, dropping busy, unanswered and disconnected lines and only passing calls answered by people to your agents. Is ideal for Telcos and call centers as it is multi-tenant with billing and white-labeling, is available worldwide and economical to run as you choose your own Voice Provider.

8. About Five9 Cloud Contact Center

 

Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more.

Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time.

 9. About NICE inContact Cloud Contact Center

NICE in Contact is cloud-base call center software that helps businesses to maximize the quality of leads and minimize the cost of client interaction.

NICE inContact offers various call routing features, like IVR, CTI and ACD.  The blended predictive dialer tool offers call blending,

1 thought on “PREDICTIVE DIALER

  1. I found it interesting that by using a predictive dialer platform you are able to increase the number of available agents, and decrease the number of dropped calls. My brother is wanting to open up a call center based around the sale of sheep wool so I have been looking into what equipment he will need. I will send this information over to him so he can add it to his list of options.

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